Refund and Cancellation Policy

Last Updated: October 19, 2026

1. Introduction

Welcome to My Luxor Stay (https://myluxorstay.com/).

We aim to provide reliable travel services and a smooth booking experience throughout Egypt. This Refund and Cancellation Policy explains the general conditions for cancellations, changes, refunds, and service-related issues involving tours, Nile cruises, travel packages, accommodation, and transportation.

By making a booking with My Luxor Stay, you agree to the cancellation and refund terms communicated to you at the time of booking.

2. Booking and Payment Policy

All bookings are subject to availability and confirmation.

Depending on the service, a deposit or full payment may be required to confirm your reservation. Payment terms, cancellation deadlines, and any applicable fees will be communicated before your booking is finalized.

Certain services, including Nile cruises, hotels, special events, and third-party travel products, may have specific conditions imposed by their respective providers.

3. Cancellation by the Customer

If you need to cancel a confirmed booking, please contact us as soon as possible using the contact details provided below.

The amount refundable, if any, will depend on:

• The type of tour or travel service booked.

• The time remaining before the scheduled service.

• Any cancellation charges disclosed at the time of booking.

• The terms and conditions of the relevant hotel, cruise operator, transportation provider, or other supplier.

Bookings canceled close to the departure date may be subject to higher cancellation fees or may be non-refundable where the applicable terms provide for this.

We recommend reviewing the specific cancellation conditions before confirming your reservation.

4. Refund Eligibility

Refunds may be considered in the following circumstances, subject to the terms of your booking:

• Eligible cancellations: The cancellation meets the applicable refund conditions communicated at the time of booking.

• Service cancellation by My Luxor Stay: We cancel a confirmed service and cannot provide a suitable alternative accepted by the customer.

• Significant service changes: A substantial change affects the confirmed service and the applicable booking terms provide a refund or other remedy.

• Duplicate or incorrect payments: A payment was processed more than once or an error requiring correction has been verified.

Refunds are not guaranteed in every situation. Non-refundable reservations, supplier charges, and other disclosed restrictions may apply, subject to applicable law.

5. Non-Refundable Services

Some services or booking components may be non-refundable, including:

• Special promotional or discounted offers identified as non-refundable.

• Certain hotel rooms and Nile cruise reservations.

• Prepaid tickets, permits, or activities subject to supplier restrictions.

• Services that have already been provided or used.

• Bookings canceled after the applicable cancellation deadline.

Any non-refundable condition must be communicated as part of the relevant booking terms and remains subject to applicable consumer protection laws.

6. Cancellation by My Luxor Stay

In exceptional circumstances, My Luxor Stay may need to cancel or modify a confirmed service due to operational issues, supplier unavailability, safety concerns, or other circumstances beyond our reasonable control.

Where we cancel a confirmed service, we will inform the customer as soon as reasonably possible and explain the available options.

Depending on the circumstances and applicable booking terms, these options may include:

• Rescheduling the service.

• Accepting a suitable alternative, subject to agreement.

• Receiving an eligible refund for the canceled service.

Any refund or alternative arrangement will be handled in accordance with the booking terms and applicable law.

7. Changes to Bookings

Requests to change travel dates, pickup times, destinations, passenger numbers, accommodation, or other booking details must be submitted as early as possible.

Changes are subject to availability and supplier approval. Additional charges may apply if the revised service costs more than the original booking or if the supplier charges amendment fees.

If a requested change cannot be accommodated, the original booking’s cancellation terms will apply unless otherwise agreed.

8. Refund Processing Time

Once a refund has been approved, we will notify you of the amount and the applicable processing procedure.

Refunds will generally be issued through the original payment method where possible. Processing times depend on the payment provider, bank, and relevant service supplier.

Any estimated processing time will be communicated when the refund is approved. We cannot guarantee the time required by third-party financial institutions to complete a transaction.

9. No-Shows and Late Arrivals

Customers are responsible for arriving at the agreed meeting point at the confirmed time and providing accurate booking information.

Failure to arrive on time, missing a scheduled pickup, or not attending a booked activity may be treated as a no-show.

No-shows and late arrivals may not qualify for a refund or rescheduling if the service cannot be provided as planned. Please contact us immediately if you anticipate a delay or difficulty reaching the meeting point.

10. Weather and Unforeseen Circumstances

Some tours and activities may be affected by weather conditions, river navigation restrictions, government decisions, safety requirements, or other unforeseen circumstances.

If a service becomes unavailable or unsafe, we will communicate with the customer regarding possible alternatives, rescheduling, or any refund available under the applicable booking terms and law.

11. How to Request a Refund

To request a cancellation or refund, contact our team and provide the following information:

• Your full name.

• Your booking reference, if available.

• The name and date of the booked service.

• The reason for your cancellation or refund request.

• Any supporting documents relevant to your request.

We will review the request and inform you of the applicable conditions and next steps.

12. Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable law, including relevant Egyptian consumer protection legislation.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. Contact Us

For questions about cancellations, refunds, or booking changes, please contact us:

Company: My Luxor Stay

Website: https://myluxorstay.com

Email: info@myluxorstay.com

Phone: +201043251940

WhatsApp: +201050906092

Please include your booking reference in your message so we can assist you more efficiently.

Thank you for choosing My Luxor Stay. We appreciate your trust and look forward to helping you discover Egypt.